Introduction

SKIYAKI Inc. (hereinafter referred to as "the Company") develops and provides a platform that supports Fanclub operations, primarily for artists, with the aim of connecting creators and fans around the world. We work sincerely every day to serve our customers and create experiences that enable deeper connections between creators and fans.

However, some customer demands or behaviors may include violence, abusive language, or actions that deny the dignity of our employees (including officers, temporary staff, contract employees, part-time staff, and others; hereinafter collectively referred to as "employees"). Such conduct harms the physical and emotional well-being of employees and worsens the working environment. To continue meeting the expectations of many customers and improving our services, it is essential that we protect employees from harassment.

To respect the human rights of our employees, the Company has established this "Customer Harassment Policy." When employees are subjected to customer harassment, they are encouraged to respond firmly and report or consult with their supervisors. When such reports or consultations occur, the Company will take organizational action based on this Policy.

For the purposes of this Policy, "customer" refers not only to individual consumers but also to business clients. We believe that addressing customer harassment appropriately helps maintain a fair and healthy business environment. We kindly ask for your understanding and cooperation.

Acts Considered Customer Harassment

"Customer harassment" refers to actions by customers directed toward employees of the Company or its subcontractors that are, in light of social norms, clearly inappropriate or that may harm the safety, dignity, or mental health of employees. These include, but are not limited to, the following:

• ・Yelling, shouting, insulting language, defamation, unnecessary nitpicking, personal attacks, or discriminatory remarks
• ・Threatening, intimidating, or coercive behavior
• ・Providing false information or making unfounded accusations against the Company
• ・Excessive or prolonged phone calls, persistent inquiries, or disruptive behavior that interferes with service to other customers
• ・Visiting the Company's offices without permission or an appointment
• ・Defamation on social media or online platforms, or suggesting exposure to the media
• ・Repeated unilateral claims or demands regarding matters already answered by the Company
• ・Posting employees' personal information online without permission, including photos, audio, or video
• ・Unreasonable claims for compensation, excessive demands for apologies, personal attacks, or demands for disciplinary action against specific employees
• ・Requests unrelated to the Company's services
• ・Other acts that the Company reasonably determines to constitute customer harassment

*The definition of customer harassment above is based on the "Customer Harassment Countermeasure Manual" issued by the Ministry of Health, Labour and Welfare of Japan.

Company Response to Customer Harassment

If the Company determines that customer harassment has occurred, the following measures may be taken:

• ・Suspension or termination of business transactions
• ・Interruption of customer support or related services
• ・Legal action, including civil lawsuit
• ・Criminal complaints
• ・Suspension of account usage if the conduct violates the prohibited actions defined in the Company's Terms of Use

Company Framework for Addressing Customer Harassment

To prevent customer harassment and to respond promptly and appropriately when it occurs, the Company will establish and maintain the following internal framework:

• ・Establishing an internal consultation desk for cases of customer harassment
• ・Prioritizing the care and support of employees who have experienced customer harassment and ensuring an appropriate response
• ・Ensuring that all officers and employees remain aware of customer harassment issues and fulfill their responsibilities to prevent and address such conduct
• ・Working to maintain positive and fair relationships with business partners

Date of Enactment: January 1st, 2026