About This Site

• Q. What is the recommended browser?
• Q. Want to know the environment that applications can use.
• Q. Announcement Concerning Consumption Tax Hike in Japan

About Registration

• Q. Where can I create an account?
• Q. I don't receive any message.
• Q. I forgot my password.
• Q. I don't know how to creat a new account to buy my ticket.
• Q. The display message said I'm already registered.
• Q. I didn't receive the SMS message.
• Q. I've asked for logging into the account from the app.
• Q. I don't have smartphone.
• Q. What is SKIYAKI ID?
• Q. I have registered with an ID different from the ID of the fan club.
• Q. The display message said telephone number has already been taken.

About Changing or Delete Member Information

• Q. I want to change the email address / password.
• Q. I want to change my name / address.
• Q. I see please apply for device change in the application.

Register Event

• Q. I want to add an event.
• Q. I cannot register the event.
• Q. What is the types for the ticket sales?
• Q. What is the ticket type?
• Q. How can I see the participants for the event?

About Buying Ticket

• Q. How do I buy the ticket?
• Q. How do I pay for the ticket?
• Q. What is the security code?
• Q. Please tell me how to buy the first-come-first-serve ticket.
• Q. Please tell me how to buy the lottery ticket.
• Q. I forgot to pay for the ticket before the deadline.
• Q. I want to cancel the ticket I bought.
• Q. I want to buy fan club limited ticket.
• Q. Want to see my ticket I bought.
• Q. Want to check about my payment status
• Q. I am a fan club member, but I can not log in.
• Q. Although it is a fan club member, it can not be purchased because it is displayed as a member limited ticket after certification.
• Q. I cannot not receive lottery confirmation e-mail.
• Q. I can not buy tickets from my Android device.

About Distributing Ticket

• Q. I want to share the ticket with someone.
• Q. What is the rules about sharing the tickets?
• Q. I can't share the tickets.
• Q. If there are two or more tickets, can I enter without distributing ticket to friends?

About Confirming Ticket

• Q. I deleted the app by mistake.
• Q. Despite the good network condition, "Network disconnected. Please try again with the stable network conditions." is displayed.

About Apps

• Q. The app is not working/ stopped working/ shut down.
• Q. I cannot log in.
• Q. Can we use the ticket without any Internet connection in the venue?
• Q. The event / ticket cannot be displayed.
• Q. I have a trouble entering the venue.
• Q. I changed my device and cannot use the app.
• Q. I can not scroll the screen on iOS.

About Reader Apps

• Q. I cannot log into the reader app.
• Q. What is SKIYAKI TICKET Reader Application

About Resale Market